Samantha Nickerson
About Samantha Nickerson
Samantha Nickerson is a Business Analyst 2 at TELUS in Halifax, Nova Scotia, specializing in feedback analysis and team member and customer excellence.
Current Role at TELUS
Samantha Nickerson is currently employed at TELUS as a Business Analyst 2 in Halifax, Nova Scotia, Canada. She has been serving in this role since February 2022. Her responsibilities include capturing and analyzing feedback from corporate stores, dealers, and retail team members through various methodologies such as surveys, one-on-ones, focus groups, forums, and experience shops.
Past Experience at TELUS
Before her current position, Samantha Nickerson worked at TELUS in multiple roles. She was a Business Analyst 1 for eight months from 2021 to 2022 in Halifax, and prior to that, she was a Sales Representative from 2019 to 2021, also in Halifax. These roles have equipped her with valuable insights and experience in the telecommunications industry.
Previous Employment History
Samantha Nickerson has a diverse employment history. She worked as a Senior Supervisor for Residence Life at Mount Saint Vincent University from 2016 to 2019 in Halifax, Nova Scotia, Canada. Additionally, she served as Operations Manager at Friends Cafe in Bridgewater, Nova Scotia, from 2014 to 2018. These roles helped her develop strong leadership and operational skills.
Education and Background
Samantha Nickerson earned her Bachelor's degree in Psychology from Mount Saint Vincent University, where she studied from 2014 to 2019. This academic background has provided her with a strong foundation in understanding human behavior, which she applies in her professional roles.
Specialized Skills and Expertise
In her professional career, Samantha Nickerson specializes in capturing and analyzing feedback to drive team member and customer excellence. She uses various methodologies such as surveys, one-on-ones, focus groups, forums, and experience shops to gather insights. This has been instrumental in her roles, particularly at TELUS, where she focuses on improving team and customer experiences.