Sandhya Singh
About Sandhya Singh
Sandhya Singh is a Sr. Business Systems Analyst at TELUS in Ottawa, Ontario, Canada, with over 17 years of experience in business analysis, operational leadership, and technical project management.
Title and Current Role
Sandhya Singh serves as a Sr. Business Systems Analyst at TELUS in Ottawa, Ontario, Canada. In this role, she is responsible for leading the ServiceNow application, managing the full project lifecycle, and facilitating system updates and improvements.
Previous Positions at TELUS Health
Prior to her current role, Sandhya Singh held multiple positions at TELUS Health. From 2016 to 2019, she worked as a Business Analyst in Ottawa, Ontario, Canada. Before that, she was the Supervisor of Customer Support from 2013 to 2016 in the Ottawa, Canada Area.
Earlier Career Experience
Sandhya Singh has an extensive career in business analysis and operational leadership. From 2007 to 2013, she served as Supervisor, Client Services at MD Physician Services (A CMA Company) in the Ottawa, Canada Area. This role provided her with fundamental experience in managing client relationships and service operations.
Educational Background
Sandhya Singh completed a Bachelor of Arts (B.A.) in Law at Carleton University, Ottawa, from 1991 to 1995. Further, she pursued Human Resources Management and Services at Seneca College of Applied Arts and Technology, complementing her foundational education with specialized training.
Technical Project Management and Leadership
With over 17 years of experience, Sandhya Singh owns and leads all aspects of the ServiceNow application at TELUS. Her duties include managing release timelines, performing User Acceptance Testing (UAT), leading daily scrums, and engaging directly with end-users to gather requirements and implement solutions. She also facilitates Lessons Learned sessions to enhance team performance and project success.