Sandra Humfryes
About Sandra Humfryes
Sandra Humfryes is a Senior Client Relationship Manager and Team Lead at TELUS with extensive experience in service management and customer relationships.
Title
Sandra Humfryes serves as the Senior Client Relationship Manager and Team Lead at TELUS, based at 25 York St.
Current Position at TELUS
Sandra Humfryes currently works at TELUS as a Senior Client Relationship Manager and Team Lead. She operates from their office located at 25 York St. In this role, she leverages her extensive expertise in service management, customer relationships, and operations management to drive client satisfaction and team performance.
Role at Hewlett Packard Enterprise
Sandra Humfryes worked at Hewlett Packard Enterprise as an Account Support Manager from 2017 to 2021. During her four-year tenure in Mississauga, Ontario, she managed client accounts, focusing on delivering exceptional service and support.
Role at Avaya
Sandra Humfryes has held multiple positions at Avaya. She served as Senior Manager - Client Services from 2012 to 2015 and as Client Service Manager from 2008 to 2012, both in Markham, Ontario. In these roles, she oversaw client service operations, managed service delivery, and maintained high client engagement.
Experience at Bell Canada
Sandra Humfryes has extensive experience at Bell Canada, where she held several key positions. She was a Senior Managing Director from 2001 to 2007, Service Director from 1997 to 2000, and National Client Service Manager from 1995 to 1997, all in the Toronto, Canada Area. Across these roles, she was involved in service management, client relations, and operational leadership.
Expertise and Skills
Sandra Humfryes possesses expertise in service management, customer relationships, operations management, and contract management. She is also skilled in problem management, people leadership, project management, communication technology, managed services, vendor management, and escalation management. Her strong planning, organizational, and human resource management skills contribute to her effectiveness in these areas.
Track Record and Recognition
Sandra Humfryes has a documented track record of innovation in cost reduction and productivity improvement planning. She has consistently received year-over-year performance awards, demonstrating her commitment to excellence and ability to deliver results.