Sarah Meredith
About Sarah Meredith
Sarah Meredith is a Resource Manager at TELUS in Montreal, Quebec, with over 16 years of experience in IT and resource management roles.
Current Position at TELUS
Sarah Meredith serves as a Resource Manager at TELUS in Montreal, Quebec, Canada. She is responsible for the forecasting and loading of TELUS field technician resources, a role she has held since March 2020. This position highlights her experience and proficiency in managing and optimizing resource allocation within a major telecommunications company.
Previous Roles at TELUS
Before becoming a Resource Manager, Sarah Meredith worked in various other capacities at TELUS over a span of six years. She participated in the Business Analyst Development Program from 2019 to 2020 and worked on the Order Resolution Team from 2016 to 2020. She also served as a Client CARE Representative from 2014 to 2016. These roles allowed her to develop a broad skill set in business analysis, order resolution, and customer care.
Experience in IT Help Desk Management
Sarah Meredith managed the IT Help Desk at IHD Service (formerly known as .idea) from 2010 to 2012. Previously, she was a Help Desk Team Lead at .idea, a division of Modis Canada (formerly Ajilon), from 2008 to 2010. In these roles, she demonstrated her capability in leading and managing technical support teams to ensure efficient service delivery.
Career at Ajilon Consulting
Sarah Meredith worked at Ajilon Consulting in various roles over four years. She started as a Help Desk Analyst from 2004 to 2006 and later advanced to the role of Expert Analyst from 2006 to 2008. Her tenure at Ajilon Consulting helped her gain extensive experience in technical support and analysis, which she leveraged in her subsequent positions.
Professional Experience Summary
With over 16 years of experience in IT and resource management, Sarah Meredith has held numerous roles across different organizations. Her career includes significant tenures at TELUS, IHD Service, and Ajilon Consulting. Her diversified experience spans resource management, business analysis, order resolution, customer care, and IT help desk management, making her a seasoned professional in her field.