Saranya Sarveswaran, Csm®
About Saranya Sarveswaran, Csm®
Saranya Sarveswaran, Csm®, is a UAT Manager at TELUS in Toronto, Ontario, Canada, with extensive experience in business analysis and quality assurance.
Company
Saranya Sarveswaran currently holds the position of UAT Manager at TELUS, located in Toronto, Ontario, Canada. Her role involves extensive collaboration across various teams, including Business Stakeholders, NetCracker, Release Management, and Telus Development & Test primes. She plays a critical part in delivering fiber services, expanding from an initial base of 50K users to close to a million in under two years.
Title
Saranya Sarveswaran is the UAT Manager at TELUS, where she oversees a team of over 30 UAT resources distributed across five different time zones. She is responsible for developing and implementing the End-to-End UAT strategy and managing team performance, escalations, and conflict resolution.
Education and Expertise
Saranya Sarveswaran studied Information Technology at Anna University, where she earned a Bachelor's degree between 2002 and 2006. Her expertise spans software engineering, business analysis, and quality assurance, with significant experience in the insurance industry and telecommunications sector.
Professional Background
Before joining TELUS, Saranya worked at various organizations, including RSA as a Senior Analyst at Cognizant Technology Solutions in 2017. She was a Senior BA/QA Analyst at CSAA Insurance Group, a AAA Insurer, also through Cognizant Technology Solutions, from 2011 to 2017. Prior to that, she was a P&C Insurance Product Specialist / Senior Software Engineer at Marsh & McLennan Companies through L&T Infotech/LTI from 2006 to 2011.
Key Projects and Initiatives
Saranya has managed significant initiatives, including delivering nearly a million Fiber customers in under two years and handling complex, accelerated release cycles affected by FIFA Major & Maintenance release schedules. She has been instrumental in conflict resolution among diverse team members and acted as a critical decision-maker in SSE Leadership (Sales & Service Evolution).