Sartaj R Sahi
About Sartaj R Sahi
Sartaj R Sahi is a Product Manager at TELUS, specializing in National Pricing, Offer Strategy, and Economics, with extensive experience in customer retention and various managerial roles.
Current Role at TELUS
Sartaj R Sahi is currently serving as a Product Manager for National Pricing, Offer Strategy & Economics at TELUS in Calgary, Alberta, Canada. His role encompasses setting pricing strategies, optimizing offer economics, and managing nationwide pricing schemes. His responsibilities likely include analyzing market trends, developing competitive pricing models, and ensuring alignment with the company's overall business strategy.
Previous Roles at TELUS
Sartaj Sahi has accumulated extensive experience at TELUS through various positions. Previously, he worked as a Marketing Manager for Direct-to-Consumer Go-to-Market from 2019 to 2020. He also managed escalations as an Escalations Management Manager in 2019. From 2018 to 2019, he focused on retention strategies as the Retention Manager for SmartHome Security and also previously managed retention for FFH from 2016 to 2019. Before that, he was a Client Care - Team Manager from 2015 to 2016, and he started his career at TELUS as a Customer Service Representative in 2015.
Diverse Background in Customer Service and Sales
Before his tenure at TELUS, Sartaj Sahi gained diverse experience in various roles. He worked as an Auditor at Homewood Suites by Hilton Calgary - Airport in 2014, providing him with experience in the hospitality industry. His HR experience includes working as an HR Intern at Rogers Sugar Inc in Vancouver. Additionally, he has sales experience as a Sales Consultant at Best Buy from 2009 to 2011. Furthermore, Sartaj spent five years as a Realtor at CIR REALTY and worked in airport security as a Screening Officer at Vancouver International Airport - YVR.
Educational Background
Sartaj Sahi has pursued education at multiple institutions. He studied at Kwantlen Polytechnic University for a year between 2013 and 2014. He also attended the University of Calgary in 2012-2013, where he achieved a Bachelor of Business Administration (BBA). Before that, he studied at Mount Royal University from 2010 to 2012, also earning a Bachelor of Business Administration (BBA). His educational background has provided a strong foundation for his roles in business and management.
Expertise in Customer Retention
Sartaj Sahi has extensive experience in customer retention strategies, primarily during his various managerial roles at TELUS. This includes being a Retention Manager for both SmartHome Security and FFH. His work in these roles likely involved developing and implementing strategies to retain existing customers, addressing customer concerns, and ensuring high levels of customer satisfaction. His expertise in this area is an invaluable asset to any customer-focused organization.