Sasan Samsami MBA, P. Eng.
About Sasan Samsami MBA, P. Eng.
Sasan Samsami is the Director of Business Strategy Development for Customer Success at TELUS Business Solutions in Vancouver, British Columbia, Canada.
Company
Sasan Samsami is currently working at TELUS Business Solutions in Vancouver, British Columbia, Canada.
Title
Sasan Samsami holds the position of Director – Business Strategy Development – Customer Success at TELUS Business Solutions.
Education and Expertise
Sasan Samsami achieved a Master of Business Administration (MBA) from Smith School of Business at Queen's University. He also holds a Bachelor of Science in Computer Engineering from the University of Alberta, where he studied from 2002 to 2007. His expertise spans both technical and business domains, with a particular focus on building and optimizing Customer Success practices in large organizations.
Background
Before his current role, Sasan Samsami worked in various managerial capacities at TELUS Business Solutions. From 2018 to 2022, he was the Senior Strategy Manager for Customer Relationship & Solutions Management. Prior to that, he was the Manager, Client Program Office from 2016 to 2018, all based in Vancouver, Canada Area.
Achievements
At TELUS Business Solutions, Sasan Samsami secured investments and nurtured stakeholder relationships to develop core assets such as playbooks, job aids, and a training program. He designed frameworks and processes to guide programs and organized executive steering committee meetings to proactively anticipate risks and remove roadblocks. He implemented a transformational plan that focused on Customer Success practice, ensuring customers are at the center of all decisions. He is known for breaking down complex problems into mutually exclusive and collectively exhaustive sub-problems, leveraging customer perspective, data, and insights to propose solutions and action plans.