Scott Gaudet
About Scott Gaudet
Scott Gaudet is the Director of Business Strategy Development at TELUS in Edmonton, Alberta, Canada. He has held various roles at TELUS, contributing to operations, customer experience, and strategic planning.
Current Position at TELUS
Scott Gaudet currently holds the position of Director - Business Strategy Development at TELUS in Edmonton, Alberta, Canada. In this role, he is responsible for shaping and driving the business strategy to foster growth and improve market positioning. His extensive experience within TELUS reflects his strategic insight and leadership capabilities.
Previous Roles at TELUS
Scott Gaudet has a long history with TELUS, having held several key positions. From 2016 to 2018, he served as Director Operations in the Edmonton, Canada area. Prior to that, from 2013 to 2015, he was Manager - Operations - Business Customer Experience. He also worked as Sr. Business Analyst from 2011 to 2013, and as Client Acquisition Manager / Product Manager from 2007 to 2011. Between 2005 and 2007, he took on the role of Service Provisioning, and earlier, he was Manager of Data Quality in Operator Services for 5 months in 2004. Additionally, he served as a Learning Specialist from 2001 to 2004.
Academic Background
Scott Gaudet completed his Bachelor of Management at The University of Lethbridge. He studied General, which spanned three years, from 2003 to 2006. His education laid a strong foundation for his subsequent roles in business strategy and development.
Key Initiatives and Projects at TELUS
During his tenure at TELUS, Scott Gaudet led significant initiatives. He spearheaded the Voice of the Customer survey program aimed at enhancing the Business Customer Experience. He supported Workforce Management and Training initiatives to improve operational efficiency and was actively involved in Culture and Communications strategies to foster a positive work environment. Furthermore, he played a key role in supporting the Project Management Office (PMO), ensuring successful project execution and contributing to strategic financial planning through extensive experience in Capital Management.
Early Career and Other Positions
Before his numerous roles at TELUS, Scott Gaudet worked at the Bank of Montreal as a Customer Service Representative from 2003 to 2004. His early career in customer service helped shape his understanding of client needs and service excellence, which he carried into his various roles at TELUS.