Scott Gibson
About Scott Gibson
Title
Scott Gibson is currently a Project Manager at Telus in Vancouver, British Columbia, Canada.
Professional Experience at Telus
Scott Gibson has extensive experience at Telus in various roles. He began as a Team Manager, Client Operations (2003-2011), then served as a Business Analyst - Web Channel (2011-2013), followed by a Product Manager (2013-2016). He is currently working as a Project Manager. His responsibilities include providing project management support across different levels of the organization and through third-party partners.
Role at Chapters
Scott Gibson worked at Chapters as a Sales Associate from 1991 to 1995. During his four-year tenure, he gained valuable experience in customer interaction and sales.
Educational Background
Scott Gibson studied at Simon Fraser University, where he earned a Bachelor's degree in Liberal Arts, Commerce, and Business from 2009 to 2012. He also attended Thompson Rivers University, studying General Studies from 1991 to 1994.
Initiatives at Telus
Scott Gibson has led several significant initiatives at Telus, including the enablement of new sales-based customer interaction mediums such as CHAT. He was instrumental in developing and launching Service 2.0 and related process deployments. Additionally, he actively leads and coaches cross-functional project teams in the application of Lean and other process improvement methodologies and facilitates cross-functional process improvement engagements.