Scott Hawley
About Scott Hawley
Current Role at TELUS
Scott Hawley works as a Client Service Manager II at TELUS in Toronto, Canada. In this position, he is responsible for ensuring client satisfaction by managing and enhancing client relationships. His role includes acting as the focal point of accountability for maintaining service relationships and championing escalated service issues for Small and Medium Business clients.
Previous Roles at TELUS
Scott Hawley has a long-standing tenure with TELUS, having held multiple roles over the years. From 2011 to 2014, he served as a Client Service Manager, gaining vital experience in client relationship management. Prior to that, he worked as a Customer Delivery Specialist from 2006 to 2011 in Toronto, focusing on the delivery and implementation of customer-centric solutions.
Educational Background
Scott Hawley achieved a Bachelor of Science (B.Sc.) degree from the University of Waterloo, where he studied from 1999 to 2003. He furthered his education by attending Fleming College, where he earned a degree in Environmental Engineering Technology/Environmental Technology from 2005 to 2006. This combination of scientific and technical education has equipped him with a broad skill set applicable to his role in the telecommunications industry.
Telecommunications Industry Experience
With over 17 years of experience in the telecommunications industry, Scott Hawley has developed a robust skill set. He specializes in enhancing the client experience through service improvement and maintaining long-term client relationships. His expertise includes Multiprotocol Label Switching (MPLS) and Customer Relationship Management (CRM). Additionally, he has significant experience managing contact centers, which has further honed his ability to handle escalated service issues efficiently.