Sean Schafer
About Sean Schafer
Sean Schafer is a Technical Customer Service Agent II at TELUS Health, with over 20 years of experience in technical support and customer service roles.
Current Role at TELUS Health
Sean Schafer holds the position of Technical Customer Service Agent II at TELUS Health. In this role since October 2017, he provides specialized support for the Osler EMR software. This involves assisting both doctors and medical office assistants with technical issues and ensuring smooth operations of the software, leveraging his extensive experience in customer service.
Previous Experience at BC Provincial Government
In 2017, Sean Schafer briefly worked as a Hiring Admin for the BC Provincial Government under TELUS. Although his tenure lasted only two months, this role allowed him to develop administrative and client interaction skills that would be beneficial in his subsequent positions.
Role as Client Services Advisor at TELUS
Before his current position, Sean was a Client Services Advisor at TELUS for six months in 2017. Based in Victoria, BC, he was responsible for handling customer inquiries and providing solutions, which contributed to his overall expertise in customer service.
Long-term Role at Futureshop
Sean Schafer accumulated extensive experience in customer-facing technical roles during his decade-long tenure as Field Agent 3 at Futureshop from 2006 to 2016. His responsibilities included technical support and advising customers on electronics purchases, which helped him develop a solid foundation in technical support and customer service.
Entrepreneurial Venture at Tweaks Computers
From 2002 to 2006, Sean Schafer owned and operated Tweaks Computers. This entrepreneurial venture allowed him to hone his technical expertise and gain valuable skills in business management, client relations, and problem-solving.
Education in Electrical and Electronics Engineering
Sean Schafer studied Electrical and Electronics Engineering at the Southern Alberta Institute of Technology, where he achieved his Electronic Engineering degree in 2000. This educational background has provided him with technical knowledge that he applies in his various customer service and technical support roles.