Sebastian Hansen
About Sebastian Hansen
Sebastian Hansen is a Market Intelligence Manager at TELUS in Vancouver, British Columbia, with over a decade of experience in customer service and operations analysis.
Market Intelligence Manager at TELUS
Sebastian Hansen has been serving as a Market Intelligence Manager at TELUS in Vancouver, British Columbia, Canada since May 2017. In this role, he focuses on analyzing market trends and providing insights to support business decisions. His work involves gathering and interpreting data to help TELUS maintain a competitive edge in the telecommunications market.
Experience at Bank of America
Sebastian Hansen accumulated significant experience at Bank of America, where he worked in various capacities from 2010 to 2015. Starting as a Customer Service Representative II in 2010, he moved on to roles including Human Resources Representative and Senior Operations Analyst. His responsibilities included improving operational efficiencies and supporting human resource activities, providing a robust foundation for his expertise in operations analysis.
Background in Customer Service
Sebastian Hansen began his career in customer service roles. He worked as a GE Customer Service Agent at Sykes in 2008 for two months, followed by a position as a U.S. Customer Service Agent at Tech Data from 2008 to 2009. These roles helped him develop essential skills in customer service and client relations, which have been a recurring theme in his professional journey.
Education at Universidad Latina de Costa Rica
Sebastian Hansen pursued his higher education at Universidad Latina de Costa Rica, earning his degree from 2006 to 2010. This academic background provided him with the foundational knowledge required for his subsequent roles in market intelligence, business analysis, and operations management.
International Work Experience
Before moving to Canada, Sebastian Hansen gained international work experience in Costa Rica. He served as a Senior Transfer Guide from 2006 to 2008, which added a unique dimension to his career by exposing him to diverse work environments and cultural perspectives. This international experience has been beneficial in his roles requiring a broad understanding of global market dynamics.