Sebastien Durand, BSc.Eng, Brmp
About Sebastien Durand, BSc.Eng, Brmp
Sebastien Durand is the Director of Customer Success at TELUS in Calgary, Alberta, with over 20 years of experience in the telecom industry and a background in electrical engineering and business management.
Current Role at TELUS
Sebastien Durand is currently the Director of Customer Success at TELUS in Calgary, Alberta, Canada. In this role, he focuses on enhancing customer experiences and ensuring satisfaction within TELUS' extensive telecom portfolio. His responsibilities include strategy development, managing customer relations, and improving overall service delivery to meet the needs of TELUS customers.
Past Roles at TELUS
Sebastien Durand has held multiple roles at TELUS over his career. From 2021 to 2023, he served as Director, Customer Value & Profitability, and from 2020 to 2021, he was the Director of Sales Solutions in the Greater Calgary Metropolitan Area. Additionally, he was the Director of Business Strategy Development from 2019 to 2021, and Director of Operations from 2016 to 2019. Durand also held the role of Sr. Consultant in Complex Solutions from 2007 to 2015. His extensive experience within TELUS underscores his deep understanding of telecom operations, strategic planning, and customer service excellence.
Educational Background
Sebastien Durand has a thorough educational background in engineering and business management. He earned his B.Sc. in Electrical Engineering from the University of Alberta, where he specialized in Digital Logic. He later pursued further studies at McGill University, focusing on Telecommunications Management and Leadership, and at the Sauder School of Business, where he studied Business, Management, and Leadership. This diverse education has equipped him with a comprehensive skill set integral to his varied roles at TELUS.
Real Estate Investment
In addition to his career at TELUS, Sebastien Durand is also a Professional Real Estate Investor in Alberta. He focuses on acquiring cashflow-positive properties in the Calgary area. Working with a team of professionals with over 20 years of combined experience, he aims to maximize investment returns through strategic property acquisitions and management. This venture highlights Durand's acumen in strategic investment and financial analysis.
Professional Experience in Telecommunications
Sebastien Durand has over 20 years of practical experience in the telecommunications industry. His expertise spans senior leadership, strategy, marketing, P&L responsibilities, solution design, deal acquisition, operations, and call centre leadership. He has led teams of up to 165 members, overseeing various functions such as Project Management and Customer Service Management. Additionally, he supports the National Large Deal Pursuit team in TELUS’ Enterprise group. His specialties include financial analysis, business case development, sales support, and process enhancement.