Shabeena Zaheerullah
About Shabeena Zaheerullah
Shabeena Zaheerullah is a Business Analyst at TELUS with over a decade of experience in customer service and management roles across various industries, including airlines and telecommunications.
Title and Current Role
Shabeena Zaheerullah is currently employed as a Business Analyst at TELUS. She transitioned into this role within the company after gaining extensive experience in various customer service positions.
Company Experience at TELUS
Shabeena Zaheerullah began her career at TELUS in 2015 and has held multiple roles over the years. She initially joined as a Loyalty & Retention Representative and served in this position for four years in Edmonton, Alberta, Canada. From 2019 to 2021, she worked as a Customer Service Team Manager before transitioning to her current role as a Business Analyst.
Previous Work Experience
Shabeena Zaheerullah's career spans various industries and roles. Before joining TELUS, she worked at Delta Air Lines as a Customer Services Agent in Edmonton International Airport for one year. She also served at dnata as a Customer Services Agent for six months in Dubai International and worked as a Shift Manager – Customer Services at Airblue from 2009 to 2013.
Education Background
Shabeena Zaheerullah completed her Higher Secondary School Certificate in Physics, Mathematics, and Computer Science from HH Shaikh Rashid Al Maktoum, Dubai-UAE, between 2009 and 2011. Her educational background provided a solid foundation for her analytical and technical skills.
Customer Service and Management Expertise
With over a decade of experience in customer service and management roles across various sectors such as airlines and telecommunications, Shabeena Zaheerullah has developed a strong expertise in customer loyalty and retention strategies. Her international work experience in Canada and Dubai has further enriched her professional portfolio.