Shah Alam
About Shah Alam
Shah Alam is the Mgr Service Assurance at TELUS in Toronto, Canada, with extensive experience in telecommunications and electronics engineering.
Current Role at TELUS
Shah Alam currently serves as the Mgr Service Assurance at TELUS in the Toronto, Canada Area. In this role, he manages a team of 27 members who perform tests and activations for large and complex clients, including those in the government and banking sectors. His responsibilities include developing and coordinating Acceptance Testing programs, resolving in-field issues in collaboration with vendors and OEM partners, and presenting portfolio performance results to executives on a monthly basis.
Previous Experience at TELUS
Shah Alam has had a long tenure at TELUS, previously working as an Ops Manager from 2007 to 2011 and as a Network Specialist Team Lead from 2001 to 2007 in the Toronto, Canada Area. In these roles, he gained substantial experience in scheduling projects, tracking action items, providing program updates, and managing documents. His work included preparing communications, progress reporting, meeting agendas, and minutes, as well as handling complex data analysis in Excel tables.
Experience at Rogers Communication
Before his roles at TELUS, Shah Alam worked at Rogers Communication as a Telecommunication Design Specialist from 1999 to 2001 in the Toronto, Canada Area. During his time at Rogers, he developed expertise in telecommunications design, laying a strong foundation for his subsequent roles in the industry.
Education in Electronics Engineering
Shah Alam studied at the New York Institute of Technology (NYIT), where he earned a Bachelor of Science in Electronics Engineering from 1994 to 1998. His academic background in electronics engineering equipped him with the technical skills and knowledge that have been fundamental to his career in telecommunications.