Shahdat Haider
About Shahdat Haider
Shahdat Haider is a Client Services Associate at TELUS in Vancouver, British Columbia, Canada, with a diverse background in customer service and marketing roles across various industries.
Current Position at TELUS
Shahdat Haider currently holds the position of Client Services Associate at TELUS in Vancouver, British Columbia, Canada. His role involves interacting with clients to provide outstanding service and support. TELUS, a leading telecommunications company, benefits from Haider's substantial experience in customer service and call center operations.
Previous Experience in Telecommunications
Before joining TELUS, Shahdat Haider worked at Samsung Electronics as Call Center Floor Support and Call Center Representative in Toronto, Canada. His tenure at Samsung Electronics spanned from 2019 to 2020, where he provided technical support and customer service, honing his skills in managing client interactions and resolving issues efficiently.
Background in Marketing and Client Services
Shahdat Haider has a solid background in marketing and client services. He worked as a Client Services Supervisor and Client Service Executive at Asiatic Marketing Communications Limited in Dhaka, Bangladesh. Additionally, he served as a Marketing Associate at CloudCoder Limited and a Campus Ambassador for Philip Morris International. His marketing and client services expertise is rooted in these roles, where he executed numerous campaigns and fostered client relationships.
Educational Background
Shahdat Haider studied at East West University, where he obtained a Bachelor of Business Administration (BBA) with a focus on Marketing between 2011 and 2014. Prior to that, he attended BAF Shaheen School & College for his Higher Secondary Certificate (HSC) in Business Studies from 2008 to 2010. His educational foundation in business has equipped him with essential knowledge and skills for his professional career.
Technical Proficiency and Contact Tracing
Haider possesses extensive technical skills, including proficiency in CMOIS, Oracle, SAP, Elements, Cisco Networks, Microsoft Office Suite, Jira, and PowerPoint. During the COVID-19 pandemic, he gained significant experience in contact tracing, managing related cases, and scheduling immunization appointments. His work involved collaborating with local health authorities, conducting health checks, and ensuring regulatory compliance, demonstrating his ability to handle critical public health operations effectively.