Shalin Ramesra
About Shalin Ramesra
Shalin Ramesra is a Senior Business System Analyst at Telus and a Business Solutions Expert at Scotiabank, with over 20 years of experience in the banking and telecommunications industries.
Title and Current Positions
Shalin Ramesra currently holds the position of Senior Business System Analyst at Telus and Business Solutions Expert - Shared Services Delivery Solutions at Scotiabank in Toronto, Ontario, Canada. These roles leverage his extensive experience in both the banking and telecommunications industries.
Experience at Scotiabank
Shalin Ramesra has a substantial history with Scotiabank, having held various positions over a span of many years. His roles included Senior Manager - IT and S Banking Solutions (2010-2014), Manager - IT and S Banking Solutions (2008-2010), Audit Manager (2006-2007), Auditor (2002-2006), Project Lead - Electronic Banking Contact Centre (2000-2002), and Business Analyst - Electronic Banking Contact Centre (1996-2000). This varied experience has provided him with a deep understanding of banking operations and IT solutions.
Current Role at Telus
Since January 1, 2020, Shalin Ramesra has been serving as a Senior Business System Analyst at Telus. In this role, he applies his comprehensive background in systems analysis and business solutions to the telecommunications sector.
Education and Expertise
Shalin Ramesra studied at both Centennial College School of Business and Ryerson University. His educational background laid the foundation for his successful career in IT, banking solutions, and systems analysis. With over 20 years of industry experience, he has developed expertise in electronic banking contact centers and audit management.
Career in Electronic Banking Contact Centres
Shalin Ramesra has demonstrated expertise in electronic banking contact centers, having worked in various capacities within this domain for over six years. His roles as Project Lead and Business Analyst in this area have equipped him with the necessary skills to enhance customer service and streamline electronic banking processes.