Shane Matchullis
About Shane Matchullis
Shane Matchullis is a Sr. Project Manager at TELUS with over 25 years of experience in the telecom industry, covering various roles from customer service to field management.
Company
Shane Matchullis is currently working at TELUS, a telecommunications company. TELUS is known for providing a wide range of communication products and services, including internet, television, and mobile services across Canada. Shane has been with TELUS in various capacities over his career, demonstrating his deep-rooted expertise in the telecom industry.
Title
Shane Matchullis holds the title of Sr. Project Manager at TELUS. He stepped into this role on February 1, 2022, bringing his extensive experience in project management and telecommunications to manage and lead complex projects within the company.
Career Background
Shane Matchullis has over 25 years of experience in the telecommunications industry. His career at TELUS began as a Page Layout Editor in 1995, followed by roles such as Customer Service Representative, Retail Sales Representative, Business Analyst, and Service Technician. He worked up the ranks, becoming a Field Construction Manager, Field Manager, and eventually a Sr. Project Manager. His previous positions also included responsibilities in client advocacy, access technology, and project management.
Education and Expertise
Shane Matchullis studied Communications Technology/Technician, achieving his 1st and 2nd Year Apprenticeship at the Southern Alberta Institute of Technology (SAIT) from 2006 to 2007, and his 3rd and 4th Year Apprenticeship at the Northern Alberta Institute of Technology (NAIT) from 2008 to 2010. This education laid the foundation for his technical expertise, which he has applied throughout his extensive career in telecommunications.
Experience in the Telecommunications Industry
With over 25 years of experience in the telecom industry, Shane Matchullis has held numerous roles at TELUS, each adding to his comprehensive understanding of the customer experience lifecycle. His journey has seen him work as a Customer Service Representative, Retail Sales Representative, Business Analyst, Service Technician, Field Construction Manager, and ultimately as a Sr. Project Manager. This diverse background has equipped him with a holistic view of both the technical and customer-facing aspects of the telecommunications sector.