Shanequa Patterson
About Shanequa Patterson
Shanequa Patterson is a Product Specialist in Base Management at Public Mobile, part of TELUS, with over a decade of experience in customer service, sales, and business analysis.
Current Role at TELUS
Shanequa Patterson is currently employed as a Product Specialist - Base Management at Public Mobile, TELUS. In this role, she is responsible for managing the product base and ensuring product alignment with customer needs. Her focus includes overseeing product performance and implementing strategies to optimize service delivery.
Career Path at TELUS
Shanequa Patterson has had an extensive career at TELUS, commencing with a position as a Customer Service Representative from 2015 to 2018. She then progressed to a Business Analyst role, holding it from 2018 to 2021. Subsequently, she was promoted to Business Analyst II, where she worked for 9 months from 2021 to 2022, before transitioning to her current position. This career progression within TELUS highlights her adaptability and growth in varied capacities.
Previous Work Experience
Prior to her tenure at TELUS, Shanequa Patterson accumulated over a decade of experience in customer service and sales roles. She worked at Marshalls Convenience Stores for 4 years (2011-2015), Rogers Communications for 1 year (2014-2015), and had a 4-month stint at Pandora in 2015. These roles across various industries provided her with a solid foundation in customer interaction and sales techniques.
Educational Background
Shanequa Patterson holds a Bachelor of Arts in Legal Studies, General from Ontario Tech University, completed between 2008 and 2010. She also achieved a Diploma in Legal Assistant/Paralegal from Durham College, where she studied from 2006 to 2008. This legal education complements her analytical skills, providing a robust framework for her current business analysis and product management roles.
Transition to Business Analysis and Product Management
Shanequa Patterson transitioned from customer service to business analysis within TELUS, demonstrating significant career growth. Her journey from being a Customer Service Representative to a Business Analyst II, and eventually a Product Specialist, illustrates her versatile skill set and capacity to evolve in her professional life. This transition underscores her analytical capabilities and her ability to adapt to different roles within the company.