Shanewaz Ahmed, BSc Engg (Cse), MBA
About Shanewaz Ahmed, BSc Engg (Cse), MBA
Shanewaz Ahmed is an Infrastructure Specialist for Google Cloud Platform (GCP) Global Support at TELUS in Montreal, Canada, with over 12 years of experience in IT and Telecommunications.
Current Position at TELUS
Shanewaz Ahmed is currently an Infrastructure Specialist for Google Cloud Platform (GCP) Global Support at TELUS, located in the Montreal, Canada Area. In this role, Shanewaz provides infrastructure-level support for an array of GCP products, including Google Compute Engine (GCE), Google Kubernetes Engine (GKE), Identity and Access Management (IAM), VPC Service Control, Stackdriver, and Security. He collaborates closely with the product team to identify and resolve product bugs and customer issues, ensuring high customer satisfaction and reliable service delivery.
Previous Experience in Canada
Prior to his current role at TELUS, Shanewaz Ahmed gathered extensive experience in Canada. He worked as a Project Coordinator at Trilinks Communications in Alberta for 7 months in 2018-2019. Before that, he served as a Customer Relations Associate for Rogers Hi Speed Internet Technical Support at HGS Canada Inc. in Saskatoon, Saskatchewan, for 6 months in 2018. Earlier, he was a Connected Solution Specialist at Best Buy Canada in Saskatoon for 2 months in 2017.
Experience in Bangladesh IT and Telecommunications
Shanewaz Ahmed has a comprehensive background in the IT and telecommunications sectors in Bangladesh. He held multiple roles at Augere Wireless Broadband Bangladesh Ltd. (QUBEE) from 2009 to 2017, including Assistant Manager and Senior Engineer in Technical Sales Support. His responsibilities included managing IT infrastructure, sales support, and customer satisfaction. Additionally, Shanewaz worked as a Network Engineer at Bangladesh Association of Software and Information Services (BASIS) from 2008 to 2009.
Educational Background
Shanewaz Ahmed holds a Master of Business Administration (MBA) with a focus on Finance from the American International University-Bangladesh. He also earned a Bachelor of Science in Computer Science & Engineering (CSE) from Daffodil International University-DIU. His early education includes an HSC from Dhaka College and an SSC from Dinajpur Zilla School, Dinajpur.
Specialization in Google Cloud Platform Support
Shanewaz Ahmed specializes in Google Cloud Platform (GCP) Global Support. His expertise includes offering support for GCP products like Google Compute Engine (GCE) and Google Kubernetes Engine (GKE). He is actively involved in documenting, prioritizing, and tracking feature requests based on customer needs. He also collaborates with GCP support teams to suggest and implement changes to product code. Shanewaz provides mentorship and assistance to GCP users through public forums, third-party platforms, and Google-owned channels.
Project Management and Service Delivery Skills
With over 12 years of experience in IT and Telecommunication services, Shanewaz Ahmed has a clear understanding of IP networks, radio networks, and IT infrastructure. He specializes in project management and service delivery, focusing on customer requirements and satisfaction. His experience includes detailed project coordination, technical sales support, and the deployment of IT solutions, demonstrating his capability to manage complex technical projects and deliver high-quality service.