Shannan D.
About Shannan D.
Shannan D. is the Senior Customer Insights Manager at TELUS in Toronto, Ontario, Canada, with a diverse background in telecommunications and experience in theatre and film prop building.
Company
Shannan D. is actively working at TELUS, a leading telecommunications company headquartered in Canada. Shannan has been with TELUS for a significant portion of her career, currently holding the position of Senior Customer Insights Manager based in Toronto, Ontario. Shannan's primary responsibility is to lead research and insights for TELUS Health, specifically focusing on enhancing user experience and strategizing for better customer engagement.
Title
As the Senior Customer Insights Manager, Shannan D. specializes in driving data-driven insights and user experience improvements for TELUS Health. Her role involves in-depth research and analysis to understand customer needs, preferences, and behaviors. Shannan is known for combining creative thinking with quantitative data to deliver comprehensive and actionable insights that support the company's strategic goals.
Career Progression at TELUS
Shannan D.'s tenure at TELUS spans over a decade with progressive roles that showcase her growth within the company. Starting in 2007 as a Client Business Analyst - PCS, High Value, she moved through various positions including Frontline Leader in the Leadership Development Program, Program Manager - CAD, Segment Marketing Specialist, Customer Insights Manager, and finally to her current role. Each position has contributed to her expertise in customer insights and telecommunications.
Background in Theatre and Film
Before her long-standing career at TELUS, Shannan worked as a Theatrical Props Builder from 1999 to 2007 in Toronto. This background in theatre and film has equipped her with exceptional problem-solving skills and time management abilities. Her creative approach, honed from building theatrical props, translates well into her current role where she utilizes these skills to deliver innovative and effective insights.
Expertise in Qualitative Research
Shannan D. is adept in qualitative research moderation, which plays a crucial role in her position at TELUS. She employs creative methodologies to analyze data and identify key stories that drive customer-centric strategies. Her approach ensures that the insights gathered are not only reliable but also actionable, ultimately contributing to TELUS's commitment to providing exceptional customer experiences.