Shannon Akman
About Shannon Akman
Shannon Akman is the Manager of Digital Community and Governance at TELUS in Toronto, Ontario, Canada, with extensive experience in various managerial roles within the company.
Current Role at TELUS
Shannon Akman is the Manager of Digital Community and Governance at TELUS in Toronto, Ontario, Canada. In this role, Shannon leads a team of Digital Consultants across various disciplines such as design, technology, analytics, and project management. The primary responsibilities include upholding and protecting brand and digital standards across the organization. Shannon also supports a Community Team of Evangelists by digital discipline to foster a strong community within the content discipline, focusing on onboarding, guilds, community events, communications, best practice sharing, and lessons learned.
Previous Roles at TELUS
Shannon Akman has held several positions at TELUS over the years. From 2019 to 2021, Shannon served as the Manager of Store & Dealer Traffic & Conversion & Outbound Calling in Toronto. From 2016 to 2019, Shannon was the Manager of Merchandising Strategy & Execution, also based in Toronto. Between 2011 and 2016, Shannon worked as the Manager of Channel Operations, a role that spanned Calgary, Montreal, and Toronto. Prior to that, from 2008 to 2011, Shannon was the Marketing Manager in Calgary. Shannon's initial role at TELUS was as a Learning Specialist from 2004 to 2008 in Edmonton and Calgary.
Educational Background
Shannon Akman studied at the University of Toronto, where Shannon earned a Bachelor of Science (B.Sc.) in Psychology from 1998 to 2002. This educational background provided Shannon with foundational knowledge and skills applicable across various professional roles.
Team Leadership and Strategic Development
Shannon Akman is known for maintaining positive relationships with all stakeholders and focusing on continuous improvement. Shannon strategically develops team members to meet and exceed objectives, ensuring transparent communication and a balanced coach-like approach to maximize team engagement and performance. This approach helps in balancing customer, team, and stakeholder experiences.
Experience in Digital Community and Marketing
With extensive experience in digital community of practice across key digital disciplines and marketing professions, Shannon Akman supports teams to drive traffic and conversion, as well as managing CRM and merchandising in the retail division. This encompasses comprehensive responsibilities ranging from governance to tactical execution.