Shannon Goodhand
About Shannon Goodhand
Shannon Goodhand is a Project Manager at TELUS with over 15 years of experience in various roles, including quality management and business analysis. She has a diverse educational background with degrees in arts and fine arts.
Current Role at TELUS
Shannon Goodhand currently holds the positions of Project Manager and Senior Business Analyst at TELUS. With a tenure exceeding 15 years, Shannon's journey at TELUS exemplifies steady career advancement, highlighting adaptability and proficiency in both project management and business analysis.
Previous Roles at TELUS
Shannon Goodhand has a comprehensive career history at TELUS, starting as a Customer Service Representative from 2004 to 2007. This was followed by roles as a Quality Coach from 2007 to 2009, Quality Manager from 2009 to 2011, Business Analyst II from 2011 to 2013, and Customer Solutions Delivery Manager - Field Support from 2013 to 2016. Each role contributed to Shannon's skill set in customer service, quality management, and business analysis.
Education and Expertise
Shannon Goodhand has a diverse educational background. Shannon studied at the University of Lethbridge from 2002 to 2004. Previously, Shannon earned a Bachelor of Arts from Augusta University College and a Bachelor of Fine Arts from the University of Alberta, both completed in 2001. This combination of arts and fine arts degrees contributes to a well-rounded perspective in professional roles.
Experience in Quality Management
During a tenure at TELUS, Shannon Goodhand has garnered significant experience in quality management. Shannon served as Quality Manager from 2009 to 2011 and as a Quality Coach from 2007 to 2009. These roles were pivotal in developing and refining quality assurance processes, contributing to the overall operational excellence of the company.
Business Analysis at TELUS
Shannon Goodhand's expertise in business analysis is evidenced by their roles as a Business Analyst II from 2011 to 2013 and currently as a Senior Business Analyst. These positions involved detailed data analysis, process improvement, and strategic planning, essential for supporting TELUS's business objectives.