Sharmin Kabir
About Sharmin Kabir
Sharmin Kabir is a Health Benefits Management Facilitator at TELUS, specializing in training and development for the e-Health Training Program.
Title
Sharmin Kabir is the Health Benefits Management Facilitator, Training Prime at TELUS. She has held this role at the 25 York St location.
Previous Roles at TELUS
Before becoming the Health Benefits Management Facilitator, Training Prime, Sharmin worked at TELUS as a Health Benefits Management - Payment Solutions Bilingual Agent I. She held this role for three years from 2016 to 2019 at the same location, 25 York St.
Work Experience
Sharmin Kabir has diverse work experience spanning multiple roles and industries. She worked as a Sales Associate at Indigo from 2015 to 2016, with a second tenure in Toronto, Ontario, Canada for four months. Prior to that, she worked at North American Midway Entertainment as both a Ticket Redemption Supervisor from 2010 to 2012 and a part-time associate from 2010 to 2011.
Education and Expertise
Sharmin holds a Bachelor's of Science in Mental Health Studies from the University of Toronto at Scarborough, completed between 2014 and 2017. She also achieved an Ontario Secondary School Diploma (OSSD) from R.H King Academy and attended the University of Toronto School of Continuing Studies, where she earned a certification in Occupational Health and Safety.
Training and Development Initiatives at TELUS
In her current role, Sharmin developed comprehensive training modules and job aids for the e-Health Training Program. She organizes cross-training sessions for team members, applying adult learning principles to cater to diverse learning styles, and creating interactive review activities to make training engaging. She actively monitors agents' performance, providing updates to the leadership team, and supports new team members post-training.
Collaborative Efforts and Mentorship
Sharmin collaborates with various TELUS Health departments to implement new ideas and updates. She mentors front-line team members, helping integrate new agents into their roles. Her mentorship includes guiding application configuration and facilitating team-building activities.