Shaun Adams
About Shaun Adams
Shaun Adams is a Business Analyst at TELUS with a diverse background in design, quality assurance, and technical support, holding certifications in Microsoft Excel and Six Sigma Green Belt.
Company
Shaun Adams is currently employed at TELUS, a leading telecommunications company. Over his time at TELUS, he has held various positions, including Business Analyst, Design Technician, Quality Assurance Manager, and Access Technician. Shaun has contributed significantly to the company's operations, particularly in streamlining business processes and improving customer satisfaction.
Title
Shaun Adams holds the position of Business Analyst at TELUS. In this role, he focuses on analyzing and improving business processes through data-driven approaches. His responsibilities include developing training programs for new analysts and participating in community projects through the TELUS Community Board.
Education and Expertise
Shaun Adams pursued his education at the Northern Alberta Institute of Technology. He achieved a Communication Technician Journeyman Certificate after studying Telecommunications Technology/Technician from 2008 to 2012. Additionally, he completed a course in Microsoft Excel, earning a Microsoft Excel Power User Certificate in 2013. Shaun is also certified in Six Sigma Green Belt, focusing on process improvement and quality management.
Background
Shaun Adams has a diverse background in the telecommunications and IT industries. Before becoming a Business Analyst, he worked at TELUS in various roles, including Design Technician for 8 years, Quality Assurance Manager for 6 months, and Access Technician for 3 years. Prior to TELUS, he worked at Dell as a Technical Support specialist for 2 years. His extensive experience covers multiple aspects of telecommunications and technical support.
Achievements
Shaun Adams has implemented a data-driven approach to streamline business processes at TELUS, significantly improving efficiency. He developed a comprehensive training program for new analysts, enhancing the skill set of incoming personnel. Shaun also led a project that increased customer satisfaction scores by 15% and actively participates in the TELUS Community Board to contribute to local community projects.