Shaunna Prentis
About Shaunna Prentis
Shaunna Prentis is the Team Manager for Loyalty and Retention at TELUS, with over a decade of experience in customer service and management roles across multiple companies.
Current Role at TELUS
Shaunna Prentis currently serves as the Team Manager for Loyalty and Retention at TELUS. In this role, she focuses on developing strategies to retain customers and enhance their loyalty to the company. She has held this position since June 2018.
Previous Experience at TELUS
Prior to her current role, Shaunna Prentis worked in various capacities at TELUS. From 2016 to 2018, she was a Client Care Representative for mobile and home services. She also served as a Loyalty and Retention Representative from 2010 to 2018. Additionally, Shaunna was a COS agent from 2010 to 2014 in New Westminster, showcasing her extensive experience within the company.
Entrepreneurial Ventures
Shaunna Prentis owned and directed Modern Mama North Burnaby, serving as the Owner and Community Director from 2012 to 2014. In this role, she organized community activities and events aimed at connecting mothers and families in the area.
Blogging Experience
From 2010 to 2017, Shaunna Prentis authored a blog titled 'The Mis-Adventures Of Mommyhood.' The blog focused on her experiences as a mother and provided insights and advice to other parents. Her writing contributed to a growing online community centered around parenting.
Customer Service and Management Roles
Shaunna's career includes significant experience in customer service and management. She managed a Starbucks Coffee Company store from 2004 to 2010 in Vancouver and served as a Store Manager at Rogers Communications Inc. from 1995 to 2004. These roles helped her develop strong leadership and operational skills.