Shawn Brianceau
About Shawn Brianceau
Shawn Brianceau is a Senior Client Manager at Telus Health & Financial Solutions, managing key client relationships and operational support in Mississauga and Toronto.
Title
Shawn Brianceau holds the position of Senior Client Manager at Telus Health & Financial Solutions.
Company
Shawn Brianceau is currently employed at Telus Health & Financial Solutions, working out of Mississauga and Toronto. Telus Health & Financial Solutions is known for providing health and financial services and support.
Professional Background
Shawn Brianceau has been with Telus Health & Financial Solutions since May 2004. Prior to his current role, he held several positions within the company: Manager EDI Client Integrations (2002-2004), Lead Project Manager - Client Integrations (1997-2002), and Client Services (1992-1997). His extensive tenure with the company highlights his deep experience and commitment to the organization.
Responsibilities and Duties
As a Senior Client Manager, Shawn Brianceau manages the WSIB, WorkSafe BC, and Manulife Health and Pharmacy Claims Division. His responsibilities include providing client management and operational support for the Remote Patient Monitoring (RPM) program with the Government of B.C. He acts as the principal contact for service issues and escalations, reviews, approves, and monitors services and change requests for SLA compliance. Furthermore, he formally reports performance to WSIB on a regular basis and coordinates advisory and change activity with WSIB during problem resolution cycles.
Committees and Collaboration
Shawn Brianceau is an active member of several committees, including the Narcotic Management Committee, Narcotic Legislative Committee, THS/WSIB Operational Committee, and THS/WSIB Management Committee. In these roles, he reviews outstanding development and business issues, directs support and operational groups, and serves as a 2nd and 3rd level escalation point for various matters.
Contract Negotiations
Shawn Brianceau played a key role in the contract negotiating team that secured a $90 million contract for Telus Health & Financial Solutions. His involvement in this significant achievement underscores his strategic importance within the organization.