Shaye Draper
About Shaye Draper
Shaye Draper is the General Manager at TELUS, working in Vancouver Island, with over a decade of experience in various managerial roles at the company.
General Manager at TELUS
Shaye Draper serves as the General Manager at TELUS, focusing on operations in Vancouver Island. Since 2017, Draper has held this pivotal role, driving strategic initiatives and overseeing multiple facets of the business. Draper's extensive experience in managerial roles within TELUS ensures a deep understanding of the company’s operations and customer service protocols.
Professional Experience at TELUS
Shaye Draper's tenure at TELUS spans over a decade, marked by progressive responsibilities. Prior to becoming the General Manager, Draper was the Director of Client Services from 2014 to 2017, where initiatives and strategies were executed to improve client satisfaction. From 2012 to 2014, Draper held the position of Manager of Client Service Management, focusing on operational efficiencies. Beginning the TELUS career as Manager of Client Care from 2008 to 2012, Draper developed a foundational understanding of customer relations, which has benefited subsequent roles.
Educational Background
Shaye Draper graduated from The University of British Columbia with a Bachelor of Science (B.Sc.) in Wood Science and Wood Products/Pulp and Paper Technology. This academic background provided Draper with a solid understanding of scientific principles, which has been beneficial in critical thinking and problem-solving within managerial roles.
Client Service Management Expertise
With significant experience in client service management, Shaye Draper has overseen various customer-centric operations within TELUS. This expertise was honed through roles such as Director of Client Services and Manager of Client Service Management, where Draper implemented strategies to enhance client interactions and service delivery.
Vancouver Island Business Operations
As General Manager, Shaye Draper currently oversees TELUS operations across Vancouver Island. Based in Surrey, British Columbia, Draper manages this regional responsibility with a keen focus on operational excellence and customer satisfaction, leveraging years of experience within the company.