Sheila Brown Eckersley
About Sheila Brown Eckersley
Sheila Brown Eckersley is the Operations Support Manager at TELUS with a diverse background in hospitality, customer service, and environmentalism.
Title and Current Role
Sheila Brown Eckersley currently holds the position of Operations Support Manager at TELUS. In this role, she leverages her extensive experience in operations and customer service to support various operational activities within the company.
Professional Experience at TELUS
Sheila has had a long and diverse career at TELUS. She worked as Acting Business Analyst from 2015 to 2021 for 6 years. During this time, she also served on the TELUS National Sustainability Council as a Member from 2015 to 2020 for 5 years. Additionally, she held the role of Deployment & Completion Clerk II from 2012 to 2021 for 9 years in the Calgary, Canada Area.
Previous Positions Held
Sheila's career history also includes various positions outside TELUS. She was a Candidate for the Green Party of Canada in Calgary NE in 2011 for 3 months. She worked at the Calgary Winter Club as a Child Care Worker from 2009 to 2012 for 3 years. Her experience also includes working as a Customer Service Analyst at TD Meloche Monnex from 2004 to 2005 for 1 year, and as a Duty Manager- Front Desk at Hilton Garden Inn Calgary from 2001 to 2003 for 2 years.
Education and Academic Background
Sheila completed her BHRM in Hotel and Resort Management from the University of Calgary between 1996 and 1998. Prior to that, she graduated from the Southern Alberta Institute of Technology with an HRM in Hotel & Resort Management from 1990 to 1992, and a PCK in Professional Cooking from 1986 to 1988.
Skills and Specializations
Sheila specializes in creative thinking and customer service, drawing on her decades-long experience in hospitality and operations. Her background as a professional Journeyman Chef has also significantly enhanced her ability to handle high-pressure situations efficiently.