Sheila Gomez
About Sheila Gomez
Sheila Gomez is a Payment Support Assistant III at TELUS in Vancouver, British Columbia, Canada, with extensive experience in handling payments and resolving discrepancies.
Current Role at TELUS
Sheila Gomez currently works as a Payment Support Assistant III at TELUS in Vancouver, British Columbia, Canada. She began her role in October 2020. Her duties include managing payment transactions, investigating, balancing, and resolving discrepancies, and addressing customer account anomalies. Sheila's extensive experience in handling payments for both government bodies and large corporations adds significant value to her current position.
Previous Role at Culinary Capers Catering and Special Events
From 2000 to 2020, Sheila Gomez served as the Operations Manager at Culinary Capers Catering and Special Events in Vancouver, British Columbia, Canada. Over her 20-year tenure, she was responsible for overseeing various operational aspects of catering and special events, ensuring smooth and efficient processes. Her experience in operations management has honed her skills in logistical coordination, resource allocation, and team leadership.
Experience at Princess Cruises
Sheila Gomez worked as an Operations Port Agent for Princess Cruises from 2000 to 2002 in Vancouver, British Columbia, Canada. During her two years with the company, she managed port operations and facilitated smooth transitions for passengers. This role equipped her with strong organizational skills and an understanding of the complexities involved in managing large-scale operations.
Education in Tourism and Travel Services Management
Sheila Gomez graduated from Sprott Shaw College with a diploma in Tourism and Travel Services Management. She attended from 1999 to 2001. Her education provided her with a strong foundation in travel industry operations, customer service, and management practices, which have been beneficial throughout her diverse career.
Education in Industrial Engineering
Sheila Gomez studied Industrial Engineering at Mapúa University from 1990 to 1992. Although she did not complete her degree, her time at the university equipped her with analytical skills and a technical understanding that have been advantageous in her career, particularly in her roles that require strong problem-solving abilities.