Shelagh Lam
About Shelagh Lam
Shelagh Lam is the Manager of Operations for National Managed Spares in Supply Operations at TELUS, overseeing the planning of 21,000 spare parts across 400 locations.
Current Role at TELUS
Shelagh Lam currently serves as the Manager of Operations - National Managed Spares in Supply Operations at TELUS. Since February 2021, she has led a team that oversees the planning and management of 21,000 spare parts across 400 locations. These efforts are crucial to maintaining Network Reliability for both Wireless Local Networks (WLN) and Wireless Local Services (WLS) networks. She reports directly to the Director of Reverse Logistics and Fleet Management and collaborates extensively with Network Assurance teams and other internal stakeholders.
Previous Roles at TELUS
Before her current role, Shelagh Lam was the Manager of Purchasing and Inventory Management at TELUS from 2017 to 2021. Located in Edmonton, Alberta, she managed various aspects of procurement and inventory. Prior to this, she served as a Business Analyst II at TELUS from 2012 to 2017, where she was involved in analyzing business processes and implementing solutions to improve operational efficiency.
Educational Background
Shelagh Lam completed her education at MacEwan University, where she earned a Bachelor’s Degree in Supply Chain Management. She studied from 1999 to 2004, acquiring the necessary knowledge and skills to build a successful career in supply chain and operations management.
Team Leadership and Collaboration
In her current role, Shelagh Lam leads a team responsible for the planning and management of 21,000 spare parts across 400 locations to support network reliability. She collaborates closely with Network Assurance teams and other departments including planning and management, engineering, and project management. Her team’s work is integral to ensuring continuous and reliable network services.
Process Improvement Initiatives
Shelagh Lam is actively involved in initiating and leading process improvement projects within her organization. These projects are primarily focused on decreasing operational efforts while increasing overall organizational value. Her ability to identify areas of improvement and implement effective strategies has been a significant part of her contributions to TELUS.