Shelley Pierce
About Shelley Pierce
Shelley Pierce is a Business Analyst specializing in Process & Performance Excellence at TELUS, with over 20 years of experience in client account management and business regulation.
Current Role at TELUS
Shelley Pierce serves as a Business Analyst, Process & Performance Excellence at TELUS. In this position, she focuses on optimizing processes and enhancing performance across various operations. Her role involves analyzing existing protocols, identifying areas for improvement, and implementing strategies to boost efficiency within the organization.
Previous Experience at TELUS
Shelley Pierce has an extensive history with TELUS, having worked in different capacities from 2004 to 2021. She initially joined the company as part of the Client Account Management team, where she spent nine years. Subsequently, she advanced to the position of Team Manager Client Care Help Desk, Client Account Management & Business Regular, a role she held for eight years. During her tenure, she developed a thorough understanding of client care operations and business regulations.
Past Role in Personal Training and Nutritional Counseling
Before transitioning to her current career in business analysis and client management, Shelley Pierce worked at Optimum Fitness as a Personal Trainer and in Nutritional Counseling from 2000 to 2011. This role involved offering personalized fitness training and dietary advice, showcasing her versatility and ability to pivot across different industries successfully.
Educational Background
Shelley Pierce's educational qualifications include a Business Marketing diploma from Georgian College, which she earned between 1996 and 1999. Beyond her formal education, she has pursued certifications related to mental health, completing Mental Health First Aid training at the Mental Health Commission of Canada and earning a Workplace Mental Health Leadership certificate from Queen's University. These credentials highlight her commitment to workplace wellness and mental health.
Experience at Allstream
Shelley's early career includes a three-year tenure at Allstream, where she worked on the Repair Team in Barrie from 1999 to 2002. This technical support role provided her with valuable experience in handling repair and maintenance tasks, supporting her comprehensive skill set in client care and technical operations.