Shermaine Sangster Palmer
About Shermaine Sangster Palmer
Shermaine Sangster Palmer is a Technical Support Agent 1 at TELUS and an English Second Language Teacher at Qkids, with a background in customer service and insurance auditing.
Current Roles at TELUS and Qkids
Shermaine Sangster Palmer currently holds dual positions at TELUS and Qkids. At TELUS, she works as a Technical Support Agent 1 in Toronto, Ontario, Canada, since August 2020. In this role, she deals with customer inquiries and technical issues, leveraging her strong problem-solving and analytical skills. Concurrently, she is an English Second Language Teacher at Qkids in Ontario, Canada, focusing on teaching English to non-native speakers.
Previous Experience at Sagicor Life Insurance Company
Shermaine has considerable experience working at Sagicor Life Insurance Company in various roles. From 2016 to 2019, she served as a Provider Audit Officer in Montego Bay, specializing in insurance auditing with strong analytical and problem-solving skills. Prior to that, she was a Customer Service Representative, Receptionist, and Administrative Assistant from 2012 to 2016, and a Contact Centre Professional from 2008 to 2011 in Jamaica. These roles involved extensive customer service experience and contact center operations.
Experience in Hospitality at The Ritz-Carlton Hotel
Shermaine Sangster Palmer worked as a Guest Services Agent and Concierge at The Ritz-Carlton Hotel Company L.L.C. between 2011 and 2012 in Jamaica. This role honed her skills in customer service and hospitality, providing high-quality guest services and facilitating concierge tasks for hotel guests.
Educational Background and Academic Achievements
Shermaine completed her education at the Montego Bay High School for Girls and Montego Bay Community College before pursuing higher education at the University of the West Indies (UWI) Mona Campus. She holds a Bachelor's Degree in Literatures in English with a Minor in Linguistics, achieved between 2008 and 2010. Her academic background provides a strong foundation in literature and linguistics, supporting her current roles in customer support and education.
Professional Skills and Expertise
Shermaine possesses a diverse skill set encompassing problem-solving, analytical abilities, customer service, negotiation, and presentation skills. Her background in insurance audit enhances her analytical capabilities, while her experience in various customer service roles equips her with strong interpersonal and communication skills. She applies these skills effectively in her current positions at TELUS and Qkids.