Sheryll Navidad
About Sheryll Navidad
Sheryll Navidad is a Senior Program Manager at TELUS with extensive experience in the telecommunications industry and a background in Operations Management.
Title at TELUS
Sheryll Navidad currently holds the position of Senior Program Manager at TELUS. In this role, she oversees a variety of programs, ensuring that strategic objectives are met and operations run efficiently. Her responsibilities include program planning, coordination, and execution, with a focus on delivering value and achieving business goals.
Current Role in Operations Management
In addition to her role as Senior Program Manager, Sheryll Navidad also serves as Manager - Operations at TELUS. She is responsible for overseeing day-to-day operations and ensuring that processes are optimized for efficiency. Her role includes managing teams, developing operational strategies, and implementing change management initiatives.
Career Progression at TELUS
Sheryll Navidad has a longstanding career at TELUS, starting as a Client Service Representative from 2003 to 2007. She then moved up to the position of Technical Support Specialist for the next four years. From 2011 to 2014, she served as a Team Manager, followed by her role as Operations Team Manager from 2014 to 2016 in Scarborough, Ontario, Canada. These roles have collectively honed her expertise in customer service, technical support, and team management.
Educational Background
Sheryll Navidad holds a Bachelor of Commerce from McGill University, where she focused on International Business. Her academic background has equipped her with a strong foundation in commerce and business management, contributing to her proficiency in various professional roles.
Skills in Telecommunications and Management
Sheryll Navidad brings extensive experience in the telecommunications industry, coupled with skills in Customer Relationship Management (CRM) and Change Management. She is also adept in Team Building and proficient in Microsoft Office. Her comprehensive skill set supports her expertise in Operations Management, making her a valuable asset in her field.