Shibly N.
About Shibly N.
Shibly N. is a Help Desk Specialist at TELUS, currently working in the Future Friendly Home division in Montreal, Canada. He has a background in customer service and human resources, with previous roles at TELUS and Best Buy, and holds multiple academic qualifications from McGill University and Champlain College.
Current Role at TELUS
Shibly N. currently works at TELUS as a Help Desk Specialist, Future Friendly Home. In this role, Shibly operates out of the Montreal, Canada area, providing technical support and assistance to customers. Responsibilities include troubleshooting issues, offering resolutions, and ensuring customer satisfaction within the Future Friendly Home division.
Previous Experience at TELUS
From 2012 to 2017, Shibly N. served as a Channel Care Analyst, Mobility, at TELUS. Based in Montreal, Quebec, Shibly's role focused on analyzing channel performance, addressing customer concerns, and optimizing service delivery over a five-year period. This experience helped develop a deep understanding of customer support and service management within the telecommunications industry.
Education and Human Resources Management
Shibly N. achieved a Diploma in Human Resource Management from McGill University School of Continuing Studies, studying from 2014 to 2016. This two-year program equipped Shibly with knowledge and skills in managing employee relations, recruitment, and HR services, which are instrumental in his engagement and mentoring activities at TELUS.
Social Work and Academic Background
Shibly N. holds a Bachelor of Social Work from McGill University, earned between 2009 and 2013. This academic background provided a solid foundation in social services and community support. Prior to this, Shibly studied Social Science at Champlain College, earning a Diplôme d’Études Collégiales (D.E.C) from 2006 to 2008, and completed secondary education at Beurling Academy with a Diplôme d’Etudes Secondaires (D.E.S.).
Community and Engagement Activities
As an Engagement Ambassador at TELUS, Shibly N. gathers feedback and presents mid-year engagement results. Additionally, Shibly has organized team participation in community events such as the MS Walk 2018 and JDRF Walk 2018. Contributing to workplace culture, Shibly organizes fundraisers, participates in bi-weekly meetings, and serves on the FFH Social Committees PLAY and PLAYback. These activities underscore Shibly's commitment to community engagement and team building.
Mentorship and Administrative Contributions
In his role, Shibly N. mentors employees returning to work after medical or maternity leave, facilitating their transition back into the workplace. Furthermore, Shibly acts as an Administration Assistant on loan, managing tasks such as greeting visitors, arranging meetings, and creating presentations. These responsibilities highlight Shibly's versatility and commitment to supporting both colleagues and operational efficiency.