Shirlene Grier Saman
About Shirlene Grier Saman
Shirlene Grier Saman is a Business Analyst specializing in Coaching Sustainment at TELUS, with over 15 years of experience in various roles within the company.
Current Position at TELUS
Shirlene Grier Saman currently serves as a Business Analyst within the Coaching Sustainment division at TELUS. She focuses on continuous improvement and performance enhancement, utilizing her extensive background in service assurance and customer retention. Her expertise in coaching sustainment is key to driving productivity and development within the organization.
Previous Roles at TELUS
Shirlene Grier Saman's tenure at TELUS spans over 15 years, beginning in 2006. She initially worked as a Loyalty and Retention Representative for three years. From 2009 to 2018, Shirlene transitioned to a Team Manager role in Service Assurance, where she managed processes and teams to ensure service quality. Her progressive roles have given her a deep understanding of TELUS's internal processes.
Experience in Service Assurance
During her 9-year tenure as a Team Manager - Service Assurance at TELUS, Shirlene Grier Saman developed substantial expertise in maintaining high service standards. Her role involved managing a team to ensure that customer service practices met the company's stringent quality requirements. This experience has been instrumental in shaping her current focus on coaching sustainment.
Expertise in Coaching Sustainment
Shirlene Grier Saman specializes in coaching sustainment, focusing on continuous improvement and performance enhancement at TELUS. Her role as a Business Analyst entails designing and implementing strategies that promote ongoing team development. Her dedication to coaching and performance metrics ensures that TELUS employees receive consistent support and training.
Long-Term Tenure at TELUS
Since starting at TELUS in 2006, Shirlene Grier Saman has accumulated over 15 years of experience at the company. This long-term tenure has allowed her to gain a comprehensive understanding of TELUS's internal processes, customer service strategies, and organizational culture. This depth of knowledge enables her to enhance her contributions as a Business Analyst in Coaching Sustainment.