Shirley Brathwaite B.Education Phys. Ed
About Shirley Brathwaite B.Education Phys. Ed
Shirley Brathwaite is a Training Manager at TELUS in Montreal, Canada, with over 20 years of experience in managerial roles in customer service and performance management.
Title: Training Manager
Shirley Brathwaite currently holds the position of Training Manager at TELUS. In this role, she is responsible for overseeing the development and implementation of training programs to enhance employee performance and customer service. Her extensive experience in management and customer service has positioned her as a key contributor to TELUS' training initiatives.
Company: TELUS
Shirley Brathwaite has been with TELUS for over a decade, initially joining the company in 2006. Over the years, she has transitioned from her initial role as Performance Director to her current position as Training Manager. Located in the Montreal, Canada area, TELUS is a leading telecommunications company known for its commitment to customer service and technological innovation.
Education and Expertise: McGill University
Shirley Brathwaite completed her Bachelor of Education (B.Ed.) with a focus on Physical Education at McGill University. Her educational background has provided her with a strong foundation in teaching and training methodologies, which she has effectively applied in her various managerial roles throughout her career.
Professional Background
Shirley Brathwaite has amassed over 20 years of experience in managerial roles, primarily within customer service and performance management. Prior to her tenure at TELUS, she worked at Nordia Inc. as a Director from 2004 to 2006, at Paysystems as Customer Service Manager from 2002 to 2003, and at AFFINA as Assistant Operations Manager from 2001 to 2002. This diverse experience across different companies has equipped her with a broad skill set and a versatile approach to management.
Career at TELUS
Beginning her career at TELUS in 2006 as a Performance Director, Shirley Brathwaite served in this role for five years before transitioning to Training Manager in 2011. Her long-standing association with the company underscores her commitment and effectiveness in enhancing TELUS' operational capabilities and employee performance through comprehensive training programs.