Shruti Malik
About Shruti Malik
Shruti Malik is a Senior Business Analyst at TELUS in Toronto, with a background in quality assurance and business systems analysis.
Current Role at TELUS
Shruti Malik currently holds the position of Senior Business Analyst at TELUS in Toronto, Canada. She is responsible for designing and implementing comprehensive solutions related to data migration and IT Service Management (ITSM). Her role involves working extensively with BMC Remedy ITSM suite 9.1, including Atrium CMDB, BMC Analytics, Kinetics, Smart IT, and Digital Workspace. Her responsibilities also include handling ITSM upgrades and customizing ITSM functionalities in accordance with business requirements.
Previous Roles and Experience
Before her current role, Shruti Malik served in various capacities in different organizations. At TELUS, she was previously employed as a Business System Analyst from 2012 to 2013. Additionally, she worked at CIBC as a QTP Analyst for 9 months in 2012. Prior to her tenure in Canada, Shruti was employed at HSBC in New Delhi, India, as a Quality Assurance professional from 2007 to 2009.
Educational Background
Shruti Malik holds a degree from Delhi University. She also studied at Kurukshetra University, where she specialized in Computer and Information Sciences and Support Services and earned a Bachelor's degree in Computer Applications. Her educational background has provided her with a strong foundation in computer applications and information sciences, which has been instrumental throughout her career.
Key Projects and Contributions
One of Shruti Malik's significant contributions includes designing an end-to-end solution for business customers' data migration to a new BMC Remedy ITSM suite 9.1. Her work encompassed various components such as Atrium CMDB, BMC Analytics, Kinetics, Smart IT, and Digital Workspace. She also collaborated with the GONET Billing Engine Team to optimize pricing calculation, Journal Entry extracts, and data archiving processes. Additionally, Shruti performed monthly billing calculations and ensured the accuracy and maintenance of historic Journal Entry data.