Sophie Gervais
About Sophie Gervais
Sophie Gervais is a Senior Business Analyst at TELUS Québec with over 15 years of experience in business process analysis, tool development, and project coordination.
Current Role at TELUS Québec
Sophie Gervais is currently an Analyste D'affaires Sénior at TELUS Québec. In this role, she utilizes her extensive experience in business process analysis, tool development, data analysis, project coordination, and procedure documentation. Her responsibilities include the end-to-end transformation and implementation of changes to improve operational efficiency, as well as mentorship and guidance to employees to ensure expected results and maximum operational efficiency.
Professional Experience at Toronto Stock Exchange
From 2000 to 2007, Sophie Gervais worked as a Coordonnatrice - Services Aux Émetteurs Inscrits at the Toronto Stock Exchange. During her 7-year tenure in the Région de Montréal, Canada, she coordinated services for listed issuers and supported various stock exchange operations. This experience enabled her to gain significant industry knowledge and develop her skills in service coordination and client relations.
Education and Certifications
Sophie Gervais has a strong educational background which includes a Diplôme d'études collégiales in Techniques de Bureau from Collège O'Sullivan de Québec (1992-1995) and a Certificat in Gestion des Ressources Humaines from HEC Montréal (1999-2002). She also completed a course in Finance at the Institut Canadien des Valeurs Mobilières, where she achieved the Cours sur le Commerce des Valeurs Mobilières au Canada (2004-2005). In addition, she holds a Diplôme d'Études Secondaires from Couvent Notre-Dame-de-Toutes-Grâces (1987-1992).
Previous Roles and Responsibilities
Before joining TELUS Québec, Sophie Gervais accumulated significant experience in various roles. She worked at Belairdirect as Adjointe au Vice-Président, Ventes et Service À La Clientèle from 1997 to 2000 in Montréal. She subsequently worked in Strategy and Marketing from 2007 to 2010, and then transitioned to Human Resources in 2011. Her diverse roles have allowed her to develop a breadth of skills that include strategy development, marketing, human resources, and workforce management.
Significant Projects and Initiatives
Sophie Gervais has led several significant projects throughout her career. She developed and implemented workforce management and planning tools, and created a performance tracking process for strategic initiatives within business units. Her capacity to establish and maintain detailed procedures for implemented processes has been critical in enhancing operational efficiency. Her strategic initiatives have had a notable impact on the organizations she has worked with, contributing to sustained improvements in business outcomes.