Spencer Elliott
About Spencer Elliott
Spencer Elliott is a Sr Client Service Manager at TELUS in Kelowna, British Columbia, with a diverse background in customer service and technical support roles.
Current Title and Position
Spencer Elliott currently serves as the Sr Client Service Manager at TELUS in Kelowna, British Columbia. In this role, he coordinates customer requests, problems, complaints, and inquiries across multiple teams and business units. He manages enterprise-level Electronic Medical Record (EMR) customers, including Provincial Health Organizations, University Clinics, and large multi-site corporate clinic organizations.
Career at TELUS
Spencer Elliott has a robust career history at TELUS. Before his current role, he worked as a Client Service Manager 2 from 2016 to 2019. Prior to that, he was an Escalations Manager for 9 months from 2015 to 2016. He started at TELUS as a Customer Service Team Lead from 2014 to 2015. His experience at TELUS spans various customer service and management roles, providing him with a comprehensive understanding of client relations and escalations.
Previous Work Experience
Before joining TELUS, Spencer Elliott worked at Med Access, where he served as a Support Team Lead for 6 months after a year-long tenure as a Technical Support Analyst. His earlier career includes a role as a Dispatcher-Flight Coordinator at Matrix Helicopter Solutions from 2010 to 2012. He also worked at KF Aerospace as an Aviation Maintenance Engineer: Cat S Apprentice for one year from 2007 to 2008.
Educational Background
Spencer Elliott has a diverse educational background. He studied at the British Columbia Institute of Technology, where he achieved a Maintenance Engineer Structural certification from 2006 to 2007. He then pursued a Commercial Helicopter Pilot License at Provincial Helicopters from 2008 to 2009. Additionally, he attended high school before commencing his specialized training.
Key Projects and Responsibilities
Spencer Elliott played a crucial role in a 4-month-long process improvement exercise to create a new system for handling customer escalations. Furthermore, he has coached and mentored individuals transitioning into Escalation Management positions. His responsibilities include managing enterprise-level EMR customers and bridging communication between various teams and business units to address customer concerns comprehensively.