Stephanie Quanel
About Stephanie Quanel
Stephanie Quanel is a Help Desk Specialist at TELUS, working in both Montreal and Vancouver, with a background in sales and customer service.
Current Role at TELUS
Stephanie Quanel currently serves as a Help Desk Specialist at TELUS, operating out of two distinct locations: Montreal, Canada, and Vancouver, British Columbia. Her role primarily involves handling approximately 20-30 inbound calls per day, where she is responsible for resolving a variety of billing and service issues. She collaborates with several departments and utilizes a range of customized applications to perform her duties effectively.
Previous Experience at Ortoped
Prior to her tenure at TELUS, Stephanie Quanel worked as a Sales and Marketing Assistant at Ortoped in St-Laurent, QC, from 2007 to 2013. During her six years in this role, she was engaged in sales activities, marketing initiatives, and account management, helping to promote and sell the company's products and services.
Customer Service Experience at Nextel Partners
Stephanie Quanel amassed significant experience in customer service during her tenure at Nextel Partners. She worked as a Customer Care Representative from 2001 to 2003, and subsequently as a Customer Account Representative from 2003 to 2004. In these roles, she was responsible for addressing customer inquiries, resolving service issues, and maintaining customer satisfaction.
Academic Background
Stephanie Quanel pursued studies in Business Administration and Management. She attended the University of Nevada for one year, from 1994 to 1995, and Weber State University for another year, from 1992 to 1993. Her academic background provided her with a solid foundation in business principles and management practices.
Technical Skills and Daily Operations
In her role at TELUS, Stephanie Quanel operates on WindowsXP and is proficient in using MS Office 2010. Her responsibilities include resolving billing issues, service issues, entering orders, maintaining sales quotas, and adhering to call and quality targets. Her technical skills and ability to interface with various customized applications enable her to perform her job effectively and ensure customer satisfaction.