Stephen C.
About Stephen C.
Stephen C. is a Data & Network Support Representative at TELUS in Calgary, Canada, with extensive experience in customer service and technical support roles.
Title: Data & Network Support Representative
Stephen C. currently holds the position of Data & Network Support Representative at TELUS. In this role, he provides Tier II support for wireless data and network products and services. His responsibilities include proactive trouble resolution and assisting partner groups with technology-related issues. Stephen also reviews and corrects client records to ensure accuracy and alignment.
Current Employer: TELUS
Stephen C. is employed at TELUS as a Data & Network Support Representative. Located in the Calgary, Canada area, he is responsible for tasks such as resolving product and service troubles and offering support to partner groups. His role involves documenting and providing feedback on improvement opportunities in trouble ticket accuracy and correcting system records.
Previous Experience at TELUS
Stephen C. has held multiple positions at TELUS, including User Acceptance Tester from 2015 to 2018 in Burnaby, BC, and Data & Network Client Representative from 2013 to 2018. Additionally, he served as a Customer Help Representative from 2011 to 2013. In his various roles, he has consistently been involved in supporting clients and ensuring system accuracy.
Early Career and Customer Service Roles
Stephen C. has an extensive history in customer service roles. He worked at Squirrel Systems as a Customer Service Representative / Tier II Agent from 2010 to 2011, and at CityMax.com as a Customer Service Representative / Internal IT Support from 2008 to 2010. His early career also includes positions as a Courier Driver for Novex Delivery Solutions and various roles at STAPLES Canada.
Education and Certifications
Stephen C. achieved A+ Certification in 2009 after studying at Winston College for 11 months. He also studied at Vancouver Community College, where he completed Apprentice Levels I, II, & III in Automotive Body Repair from 2001 to 2004. This diverse educational background has equipped him with a broad range of technical skills.