Stephen Gordon
About Stephen Gordon
Stephen Gordon is a Risk Management Manager and Service Assurance Account Manager at TELUS, with expertise in process development, situation management, and escalation management.
Company
Stephen Gordon currently works at TELUS, a leading Canadian telecommunications company. He has been with TELUS since April 2015, contributing significantly to its risk management and service assurance domains.
Title
Stephen holds dual roles at TELUS. He serves as a Risk Management Manager, where he specializes in process and situation management. Additionally, he is the Service Assurance Account Manager, focusing on ensuring customer satisfaction and managing service escalations.
Education and Expertise
Stephen's educational background includes a Bachelor of Theology (BTH) from CBC in Regina, Saskatchewan. He also completed ITILv3 Foundations training at AMP Group, which equips him with essential skills for IT service management. His areas of expertise include process development, situation management, and escalation management.