Steve Kokotilo
About Steve Kokotilo
Steve Kokotilo is a Manager of Strategy at TELUS, specializing in service development and program management in Edmonton, Canada.
Title
Steve Kokotilo is currently the Manager, Strategy - Service Development Program Management Office at TELUS in Edmonton, Canada Area. He oversees strategic initiatives and the development of service programs.
Previous Roles at TELUS
Steve Kokotilo's career at TELUS spans several roles. From 2013 to 2018, he served as Manager, New Service Enablement. Prior to that, he was Manager, SMB Program Management Office from 2012 to 2013 and Business Consultant from 2008 to 2012. Earlier in his tenure, he was a Senior Business Analyst from 2001 to 2008 and a Customer Service Representative from 1994 to 2001.
Education and Certificates
Steve Kokotilo has an extensive educational background. He studied High Potential and Leadership NOW at TELUS from 2014 to 2015 and Emerging Leaders and Leadership NOW from 2009 to 2011. He holds a BA Certificate in Business Analysis from Royal Roads University earned from 2003 to 2006 and a B.Comm from the University of Alberta achieved from 1995 to 1998. Additionally, he completed his Advanced Diploma at St. Mary’s High School from 1991 to 1994.
Expertise in Workflow Process Mapping
Steve Kokotilo has expertise in workflow process mapping and root cause analysis. His role involves developing methods and procedures for business operations and facilitating workshops to enhance team collaboration and efficiency. He has also led the Business Analyst Practice at TELUS.
Program Management Responsibilities
In his current role, Steve Kokotilo is responsible for managing and standardizing best practices within the Program Management Office. He focuses on continuous improvement in service development, strengthens organizational interlocks across finance, product marketing, systems, and operations, and manages budget reporting and resources to ensure project success.