Steve Wowk
About Steve Wowk
Steve Wowk is a Service Delivery Manager at Telus in Vancouver, specializing in ITIL Version 3 Service Management and various management disciplines.
Current Role at Telus
Steve Wowk is currently serving as a Service Delivery Manager at Telus in Vancouver, British Columbia, Canada. In this role, he focuses on ensuring contract compliance, overseeing report approvals, and managing various aspects of service delivery to meet the needs of the organization and its clients. His responsibilities include leading the development and implementation of Service Improvement Plans to enhance operational efficiency and customer satisfaction.
ITIL Version 3 Service Management
Steve Wowk has extensive experience in ITIL Version 3 Service Management Foundation. He specializes in several key areas including Incident Management, Change Management, Release Management, Problem Management, and Escalation. This expertise allows him to effectively manage service delivery issues, minimize downtime, and ensure smooth transitions during changes in the service environment.
Previous Memberships and Specializations
Previously, Steve Wowk held memberships with RCDD BICSI and was an RCDD NTS Specialist. These certifications are highly regarded in the industry and demonstrate his expertise in structured cabling systems and network design. His background in these areas has equipped him with the skills required to manage and oversee complex IT infrastructure projects.
Focus on Risk and Contract Management
Steve Wowk has a strong background in Risk Management and Contract Management. His responsibilities include identifying potential risks, implementing mitigation strategies, and ensuring that all contractual obligations are met. This focus on risk and contract management helps safeguard the organization from potential issues and ensures the smooth execution of projects and services.
Operational Governance and Business Strategy
Steve Wowk is dedicated to Operational Governance and Business Strategy Development. He plays an active role in Continuous Improvement and Performance Management initiatives, striving to enhance the efficiency and effectiveness of service delivery operations. His strategic approach ensures that the organization aligns its operational activities with broader business objectives, driving growth and sustainability.