Steven Yu, Csm
About Steven Yu, Csm
Steven Yu is a Business System Analyst at TELUS in Toronto, Canada, with a diverse background in sales, office administration, and web development.
Current Position at TELUS
Steven Yu is working as a Business System Analyst at TELUS in the Toronto, Canada area. In this role, he focuses on reconfiguring JIRA for specific team usage, enhancing the organization and visibility of work. He generates reports and presentations that emphasize metrics, team dynamics, and opportunities for workflow improvement. Additionally, Steven collaborates in creating a team web page to centralize team services and plays a key role in developing and improving incident management processes.
Previous Role at REMAX Crossroads Realty Inc.
From 2015 to 2018, Steven Yu worked as a Sales Representative at REMAX Crossroads Realty Inc., Brokerage. During his three-year tenure, he gained experience in the real estate sector, building skills in client relations, sales, and negotiations in the Toronto, Canada area.
Early Work Experience
Steven Yu's early work experience includes a position as an Office Clerk at the Ontario Ministry of the Attorney General for three months in 2012 in Toronto. Additionally, he worked as a Student Helper at Polytechnic University in Hong Kong for three months in 2010. These roles provided him with foundational skills in office management and administrative support.
Educational Background
Steven Yu has a diverse educational background. He studied at McMaster University, where he earned a Bachelor of Science degree in Earth and Environmental Sciences/Geosciences from 2009 to 2013. He also completed the Seneca College WebMaster Program, specializing in Web Page, Digital/Multimedia, and Information Resources Design, from 2014 to 2015. Further enhancing his technical skills, Steven achieved certifications in Service Analyst Program from Npower Canada and Full Stack Web Development from freeCodeCamp, both in 2017.
Skills and Expertise
Steven Yu possesses a variety of skills and expertise in business systems analysis, software engineering, and web development. He has experience reconfiguring JIRA, generating reports and presentations, developing new team processes through agile research, and playing a key role in incident management. His education and work experience have provided him with a solid foundation in both technical and business domains.