Stuart Mark
About Stuart Mark
Stuart Mark is the Manager of Service Reliability Engineering at TELUS in Calgary, Canada, with extensive experience in network engineering and IT consultancy.
Title: Manager Service Reliability Engineering
Stuart Mark currently works as a Manager in Service Reliability Engineering at TELUS. Based in the Calgary, Canada area, he leads a team focused on maintaining and enhancing service reliability. His role involves Service Reliability Governance, Operational Readiness, Reliability Modelling & Analysis, and conducting Infrastructure & Service Reliability Audits. His tenure at TELUS started in July 2004.
Previous Roles at Major Companies
Stuart has a diverse background with various roles in the technology sector. Prior to his current position at TELUS, he worked as a Senior Consultant at ThruPoint from 2002 to 2004. From 2000 to 2002, he was a Freelance Writer for IT Week Magazine at Ziff Davis. He served as a Data Network Architect at Standard Life between 1996 and 2002. Before that, he was a Pre/Post Sales Engineer and Systems Engineer at Network Systems Corporation from 1990 to 1996. Earlier in his career, he spent six years as a Customer Engineer at IBM from 1984 to 1990.
Education and Professional Certifications
Stuart's educational background includes an HNC in Electrical & Electronic Engineering from James Watt College, completed between 1984 and 1988. He has earned multiple certifications, including Six Sigma Green Belt, GSEC from SANS, and Cisco Certified Internetwork Expert (CCIE). He also holds an ITIL Foundations certification since 1999.
Expertise in IT and Network Management
Stuart possesses extensive expertise in areas such as IP Networking, network support, network design and architecture, application profiling and performance, process improvement, and consultancy. His skill set extends to technical and management-level writing, data and statistical analysis, people management, and budget management.
TELUS Contributions and Focus Areas
At TELUS, Stuart has been instrumental in supporting a team of Network, OSS, and Process Improvement experts. Until March 2021, he was responsible for OSS Architecture and Incident Management alarm handling & automation. His primary focus areas include improving service reliability, ensuring operational readiness, and conducting detailed reliability modelling and analysis.