Sujata Mitra
About Sujata Mitra
Sujata Mitra is a Senior Strategy Manager at TELUS in Toronto, Canada, with over 20 years of experience in the telecommunications market, specializing in business process improvement and strategic project management.
Company
Sujata Mitra is currently working with TELUS as a Senior Strategy Manager in the Toronto, Canada Area. Her responsibilities at TELUS include supporting process improvement and key strategic programs aimed at customer service excellence. She focuses on uncovering and operationalizing productivity opportunities within the organization, ensuring high standards of service and efficiency.
Previous Work Experience at Capgemini
Before joining TELUS, Sujata Mitra worked at Capgemini as a Business Process Improvement Manager from 2015 to 2016 in Mississauga, Canada. During her 10-month tenure at Capgemini, she was involved in driving process improvements, ensuring better operational efficiency and effectiveness across various business processes.
Professional Journey with Bharti Airtel Limited
Sujata Mitra served as a Senior Business Manager/Project Manager at Bharti Airtel Limited, India, from 2007 to 2015 in Gurgaon, India. During her 8-year tenure, she undertook several significant projects, demonstrating her ability to manage and lead large-scale initiatives. Her role encompassed various responsibilities, including overseeing outsourced contact centers managed by third-party vendors like IBM, Mphasis, Wipro, Accenture, Genpact, Serco, and Aegis.
Tenure at Idea Cellular Ltd
From 1997 to 2007, Sujata Mitra worked at Idea Cellular Ltd in New Delhi, India, as a Certified Six Sigma Black Belt/Business Analyst (Mobile). Over her 10-year career at Idea Cellular, she gained extensive experience in business process management and implemented several DMAIC and Lean principle-based Green Belt (GB) and Black Belt (BB) projects to improve process efficiency.
Education and Expertise
Sujata Mitra pursued her education at The Maharaja Sayajirao University of Baroda, where she achieved a Master’s Degree in Journalism & Mass Communication from 1997 to 1998. She also earned a Bachelor’s Degree in Economics from the same institution, studying from 1993 to 1996. This educational background has equipped her with a robust understanding of mass communication and economic principles, which she has effectively applied throughout her career in telecommunications and business process management.