Sumeet Verma
About Sumeet Verma
Sumeet Verma is a Network Support Representative V (Tier2) at TELUS in Edmonton, Canada, with over 10 years of experience in networking and desktop support.
Current Role at TELUS
Sumeet Verma is currently employed as a Network Support Representative V (Tier2) at TELUS, based in the Edmonton, Canada area. In this role, he provides advanced technical support and troubleshooting for network-related issues. His responsibilities likely include assisting customers with complex network problems and ensuring high levels of customer satisfaction.
Previous Experience at Geek Squad
In 2015, Sumeet Verma worked at Geek Squad as an Agent Covert Ops for a brief period of 2 months. During his tenure, he was responsible for providing covert technical support, likely handling high-stakes and sensitive IT issues for customers. This role would have required discretion and specialized problem-solving skills.
Previous Positions at Dell
Sumeet Verma gained significant experience at Dell, starting as a Desktop Support Technician in the Chandigarh area of India from 2007 to 2013. He then advanced to the role of a Network Support Analyst in the Noida area from 2013 to 2015. During his time at Dell, he provided technical support for both desktop and network issues and honed his expertise in Cisco equipment and Microsoft Operating systems.
Educational Background
Sumeet Verma studied at Punjab Technical University, where he earned two specialized degrees—one in Electronics and Instrumentation Engineering and another in Electrical and Electronics Engineering. He completed his Bachelor of Technology (B.Tech.) within a four-year period from 2000 to 2004. This solid educational foundation has been pivotal in his career in technical support and networking.
Expertise and Experience
With over 10 years of experience in networking and desktop support, Sumeet Verma has developed a broad range of skills in his field. His background includes working with multinational companies like Dell and HCL. He has considerable expertise in Cisco equipment and Microsoft Operating systems, making him a valuable resource in technical support scenarios. Throughout his career, he has been recognized for delivering exceptional customer experiences.