Susan Lau
About Susan Lau
Susan Lau is a Business Analyst II at TELUS Digital in Vancouver, British Columbia, Canada, and a member of the 2021 Business Analyst Development Program.
Current Role at TELUS Digital
Susan Lau currently holds the position of Business Analyst II at TELUS Digital in Vancouver, British Columbia, Canada. In this role, she collaborates with an agile team, specifically focusing on the Digital Order Management System and Order Status Tracker products. Her responsibilities include creating user stories and ensuring that the acceptance criteria are aligned. Additionally, she supports the product manager in grooming the backlog, contributing to the overall efficiency and progress of the team's projects.
TELUS Business Analyst Development Program
Susan Lau is a participant in the 2021 Business Analyst Development Program at TELUS. This program is designed to enhance her skills and knowledge as a business analyst. Her involvement in the program is concurrent with her role as a Business Analyst II at TELUS Digital. The program provides additional training and professional development opportunities, preparing her for more advanced challenges in her field.
Professional Experience
Susan Lau has accumulated diverse professional experience over the years. From 2015 to 2021, she worked at TELUS as a Client Care Representative in the Vancouver, Canada Area. Before that, she held the position of Personal Banker at HSBC from 2014 to 2015. Between 2013 and 2014, she was a Sales Representative at Kuo Hua Trading Company. Additionally, she worked as a cashier at Fairway Market from 2008 to 2009. This varied background has equipped her with a wide range of skills and experiences in customer service and sales.
Educational Background
Susan Lau graduated from The University of British Columbia, obtaining a Bachelor of Science in Food Nutrition and Health. She specialized in Food Marketing Analysis. Her education spanned from 2010 to 2014, providing her with a solid foundation in nutritional science and food marketing principles. This academic background supports her analytical abilities and her aptitude for business analysis in her current professional pursuits.